Project Coordinator

We are recruiting for our client based near to Heathrow, a Project Coordinator or someone with Multi Modal knowledge within a Freight Forwarding environment

This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience

Outline of the role:

Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.

Duties Include:

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• Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
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• Order acceptance
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• Operations consulting, planning & scheduling
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• Service decision
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• Ad hoc quotation to customers
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• Urgent deliveries controlling, reporting
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• Follow-up on cargo customs clearance and timely delivery
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• File opening
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• Pick-up arrangement
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• Booking
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• Booking of direct/back to back shipments with carrier
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• Customer Inquiries
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• Operational Job Costing
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• Arrival notification to customer
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• Coordination of transit shipments activities
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• Receiving of customer’s instructions
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• Cooperation with customs subcontractor and control on its activities
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• Provide Track & Trace info
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• Irregularity management/handling within his/her responsibility
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• Assure Temporary import / export files controlling / letters submitting.
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• Maintain area standard operational processes
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• Ensure customer retention and customer satisfaction
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• Provide forwarding / logistic support to sales
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• Provide performance on operational excellence and initiate corrective measures
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• Assure operational excellence within his/her responsibility
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• Assure the correct and full use of operation enabling applications
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Requirements & Skills

Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors.

Communication & Interpersonal skills

Customer minded

Educational background & work experience

Preferable Operational industry experience

Preferably international working experience

Language skills: Fluent in English