Service Advisor

Service Advisor – Bodmin – Full time £29k plus upsell

Well Placed HR is delighted to be working with a well-established automotive business in Bodmin who are looking to recruit a confident and customer-focused Service Advisor to join their growing team.

This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service, enjoys working in a fast-paced automotive environment, and is motivated by both service excellence and earning potential through upselling.

As a key member of the front-of-house team, the Service Advisor will be the first point of contact for customers and play a vital role in ensuring a smooth and professional service experience from booking through to completion.

Key Responsibilities of the Service Advisor

- Greet customers in a friendly, professional manner and identify their vehicle service needs

- Provide clear advice on repairs, maintenance, and additional services

- Confidently upsell relevant services and products to enhance customer experience and workshop efficiency

- Liaise with technicians to ensure timely and accurate completion of work

- Maintain accurate customer records and job histories

- Handle payments and cash transactions accurately when required

- Deliver exceptional customer service to build long-term relationships

- Stay up to date with vehicle models and service offerings

About You:

- Previous experience in an automotive service advisor or sales-based role

- Strong customer service and communication skills

- Confident with upselling and meeting targets

- Good understanding of vehicle mechanics is highly desirable

- Highly organised with strong attention to detail

- Professional, approachable, and able to work well under pressure

- Full UK driving licence preferred

Working Hours:

Monday to Friday, 8:30am – 5:00pm with occasional Saturdays as required

If you're enthusiastic about cars and thrive in a customer-facing role where no two days are the same, this is a brilliant opportunity to build your career with growing local business.

To apply for this role, please forward your CV to Carly Kellow quoting reference: CK11098.