Sales Support Administrator

***SALES SUPPORT ADMINISTRATOR***

Are you highly organised, great with data, and confident communicating with a wide range of stakeholders? We’re recruiting for a Sales Support Controller to join a busy and collaborative sales team, playing a key role in supporting National Accounts and a nationwide franchise network.

This is a fantastic opportunity for someone who enjoys working at the heart of a sales operation, combining administration, customer service, and reporting to help drive commercial success. Along with a competitive salary this is a 37.5 hour Monday to Friday 9am-5.30pm role offering a hybrid working pattern.

Key responsibilities for the Sales Support Administrator include,

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• Act as a key point of contact for National Account representatives, delivering consistently high service levels
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• Communicate clearly and professionally with franchisees via phone and email
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• Manage central billing notifications, including leads, closures, transfers, and ownership changes
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• Maintain accurate and up-to-date data across internal systems and databases
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• Respond to retailer, franchisee, and National Account queries, escalating where appropriate
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• Produce accurate monthly sales reports and performance analysis
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• Maintain product listings and pricing systems, communicating changes effectively
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• Create and manage Excel spreadsheets using formulas such as VLOOKUP
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• Compile and format the weekly sales section of the online franchise bulletin
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The ideal Sales Support Administrator will need the following,

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• Previous experience in customer service or sales support, with a confident telephone manner
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• Strong administrative and organisational skills with excellent attention to detail
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• Intermediate Excel skills, including formulas, VLookups, and reporting
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• Comfortable managing multiple priorities and meeting deadlines
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• A positive, proactive team player who enjoys supporting others
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• Experience with Exchequer accounts package is desirable (training provided)
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If you are a Sales Support Administrator looking for a new role which offers you the flexibility of hybrid working and where your organisation, communication, and problem-solving skills will truly make an impact, we’d love to hear from you.