Internal Sales - Packaging / Corrugated

Internal Sales - Packaging / Corrugated

Location - West Bromwich

Salary - Dependent on experience

Hours - 8.30 - 5pm (Monday to Friday)

Company

This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging.

Overview

Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.

Job description

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• Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
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• Process sales orders, quotations and be the point of contact for customers
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• Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
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• Customer order updates and development including customer feedback
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• Working with the external sales team and providing support
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• Raising purchase orders and liaison with suppliers
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• Ensure timely completion of all administrative duties while adhering to organisational policies.
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• Other duties that may arise within the customer service team including sickness and holiday cover.
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Qualification & Experience

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• You should be computer literate and have experience of order input (Abaca experience highly desirable)
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• Experience dealing with customers and providing quotations
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• Ideally from a similar corrugated or packaging industry
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• Dealing with customer complaints and problem solving
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• Able to work on your own initiative as well as part of a team
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• Self motivated, confident and focused
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• Professional, courteous and a team player
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• Strong organisational skills with the ability to prioritise tasks efficiently.
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• Excellent communication skills in English, both written and verbal.
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• Proven experience in sales administration or a similar administrative role.
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• Good IT literacy including computer literacy and familiarity with various business applications.
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• Exceptional time management skills to handle multiple tasks simultaneously.
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• Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.
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To register your interest for this exciting, rewarding opportunity please click apply, alternatively, contact me by email on to discuss further in confidence - we will not pass on any of your details without prior consent -

Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager