Lift Service Supervisor

Lift Service Supervisor

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

We are currently looking for a Lift Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.

Key Responsibilities as a Lift Service Supervisor

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• All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
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• Providing technical assistance and guidance to the Service team
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• Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
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• Ensuring all planned visits are completed per calendar month.
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• Reviewing and influencing engineers productivity
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• Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
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• Managing isolated lifts to ensure minimum downtime and rapid resolution.
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• Co-ordinating external and internal training requirements and mentoring the teams progression.
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• Undertaking Maintenance Audits and ensuring overall H&S compliance
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• Providing customer technical support as required and improvement and repair
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What We’re Looking For

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• To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
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• Previous Lift Service Supervisor experience (not essential)
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• Or come from an Engineering background ( Mechanical or Electronics)
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• Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
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• Clean UK driving licence (essential)
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• Right to Work in the UK (mandatory)
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If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer :

Attractive Salary: Competitive pay that reflects your skills and experience

Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays

Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us

Peace of Mind: Life Assurance to support you and your loved ones

Health & Well being: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services

Family-Friendly Benefits: Enhanced leave for family-related events and emergencies

Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges

Eye Care: Eye care vouchers to help keep your vision sharp

Recognition for Longevity: Long Service Awards to celebrate your milestones with us

Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent

Continuous Growth: Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

Requirements

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• To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
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• Or come from an Engineering background ( Mechanical or Electronics)
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• Must be eligible to work within the UK
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• Must have a clean UK driving licence
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