Senior Flights Consultant

Do you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further!

We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team!

As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service.

The role:

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• Lead group allocations and group booking processes
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• Manage basic customer relations issues and escalate when necessary
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• Ensure accurate reconciliation and reporting
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• Streamline team processes to improve efficiency and accuracy
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• Motivate and support team members to achieve service and performance targets
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• Act as the primary point of contact for team queries and problem-solving
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• Liaise with CSC Management on training needs and development plans
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• Deliver in-house systems training and flight training for new and existing team members
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• Share best practices and foster a culture of continuous improvement
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The person:

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• Minimum 2-3 years travel industry experience (flight operations preferred)
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• Strong airline knowledge
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• Proven leadership or team coordination experience
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• Excellent communication and interpersonal skills
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• High attention to detail and ability to work under pressure
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• Confident with Microsoft programs (Excel essential)
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• Travel & Tourism Certification ideal but not essential
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The package:

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• Flexible hybrid working model
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• Wellbeing program & learning opportunities
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• 25 days annual leave + bank holidays
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• Familiarisation trips to experience our premium products
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• Work From Anywhere for up to 10 days per year
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• Highly engaged team and great company culture
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Interested?

Please click APPLY or contact