Customer service Advisor

Hemel Hempstead | Hybrid Working (Minimum 2 days in the office)£26,500 per annumFull Time | 35 hours per week | Monday-Friday, 9am-5pm

Are you an experienced Customer Service Advisor looking for your next opportunity with a professional and supportive organisation?

We're recruiting for a customer-focused individual to join a well-established organisation that prides itself on delivering a high-quality service to its customers. This is a fantastic opportunity to join a friendly and collaborative team where your communication skills and attention to detail will make a real difference.

As the first point of contact for customers, you'll be responsible for handling a variety of enquiries via telephone, email and online channels, ensuring every interaction is dealt with professionally and efficiently.

This is a varied role combining customer service and administration, where you'll work closely with colleagues to provide a seamless customer experience.

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• Deliver outstanding customer service across phone, email and online enquiries.
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• Handle customer queries professionally and efficiently.
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• Record and maintain accurate customer information.
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• Update internal systems with a high level of accuracy.
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• Support the wider team with a range of administrative tasks.
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• Resolve enquiries wherever possible at the first point of contact.
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• Work collaboratively with colleagues to deliver an exceptional customer journey.
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• Identify opportunities to improve processes and customer experience.
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We're looking for someone who has:

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• Previous customer service experience within an office-based environment.
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• Excellent verbal and written communication skills.
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• Strong administration and organisational skills.
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• A confident and professional telephone manner.
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• Excellent attention to detail.
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• The ability to prioritise a busy workload and multitask effectively.
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• Good IT skills, including Microsoft Word, Excel and Outlook.
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• A positive, proactive attitude and a genuine passion for helping customers.
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• Salary of £26,500 per annum
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• Hybrid working (minimum 2 days per week in the Hemel Hempstead office)
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• Monday-Friday working hours - no weekends
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• Full training and ongoing support
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• Excellent benefits package
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• Friendly, collaborative working environment
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• Long-term career development opportunities
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If you're passionate about providing excellent customer service and enjoy working in a fast-paced office environment, we'd love to hear from you.

Apply today to find out more!