Customer Service Administrator

Customer Service Administrator£26,040 per annum + benefitsWestbury, Wiltshire Permanent

Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team.

This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home (Monday and Friday).

The Role:

Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.

Key duties include:

\n
• Answering incoming calls and responding to customer emails
\n
• Logging and managing customer returns
\n
• Producing regular client reports
\n
• Managing shipping exceptions and updating customers
\n
• Updating client information and documentation
\n
• Taking notes during internal meetings
\n
• Providing general admin support to the commercial team
\n

About You

\n
• Previous customer service or administrative experience
\n
• Strong communication and organisational skills
\n
• Good IT skills, including Microsoft Excel
\n
• High attention to detail
\n
• Able to manage multiple tasks and prioritise workload
\n

If you're looking for a varied role within a supportive team environment, we'd love to hear from you.

Hours: Monday to Thursday 9am - 5pm and Friday 9am - 4pmLocation: Westbury with hybrid working (with 3 days a week in the office)

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.