Customer Service Coordinator

Customer Service CoordinatorAldridge£26,50040 hours per week, permanentAre you an organised, customer-focused individual who thrives in a fast-paced environment? Our client is looking for a Customer Service Coordinator to join their growing team, supporting customers from enquiry through to completion while ensuring an exceptional customer experience.This is an excellent opportunity to join a well-established and expanding business where no two days are the same. You'll be working as part of a supportive team, managing customer queries, coordinating activities across multiple departments and ensuring customers receive regular updates throughout the process.Key Responsibilities:\n

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• Act as the main point of contact for customers via phone and email
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• Provide regular updates and resolve customer queries promptly
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• Coordinate activities with internal teams to ensure a smooth customer journey
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• Maintain accurate records and update internal systems
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• Build strong relationships with customers and colleagues
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• Prioritise workloads in a busy, fast-moving environment
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We're looking for someone who has:\n

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• Previous experience within a customer service, coordination or administration role
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• Excellent communication and relationship-building skills
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• Strong organisational skills with the ability to manage multiple tasks
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• A proactive approach and the ability to work under pressure
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• Good IT skills, including Microsoft Office
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• A positive attitude and a genuine passion for delivering excellent customer service
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