Customer Care Advisor

Customer Care Advisor

We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company.

Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.

This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.

Key Responsibilities:

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• Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…)
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• Process and manage the full order cycle using the ERP system, to include:
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• Understanding and communicating stock availability
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• Placing the order to meet customers expected delivery dates
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• Monitoring order status
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• Liaising with couriers to obtain delivery status
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• Communicating any issues/delays to our customers
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• Following up on any queries/ investigation and resolutions
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• Keep track of outstanding projects and to keep customers updated at all times
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• Complaint management
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• Learn and adhere to all Company procedures and requirements
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• Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties
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• Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target
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• Provide support to external Sales team
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• Identify opportunities to improve service and feedback on potential challenges and root cause analysis
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• Adhere to department SLAs
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• Any other tasks and projects requested by your manager
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KEY SKILLS & REQUIREMENTS

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• Excellent verbal and written communication skills
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• Polite, friendly and professional
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• Attention to detail
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• Organisation skills
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• Ability to look for continuous improvements
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• Strong team player
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• Ability to build rapport via phone, chat, email
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• Competent in Microsoft Office
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• Customer Service experience
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• Flexibility/adaptability managing multiple tasks
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• Problem-solving and analytical skills
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• Positive can-do attitude
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• Self-motivated
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By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.