Housing Officer

We’re seeking an experienced Neighbourhood Manager to take ownership of a diverse housing patch, delivering a high-quality, customer-focused service across residential and mixed-tenure properties.

You’ll act as the face of the organisation within the community, managing around 650 homes and leading on all aspects of tenancy and estate management. This is a hands-on role where you’ll build strong relationships with residents, ensure compliance and safety standards are met, and respond to a wide range of housing issues.

Contract Length: 3 months initially

Hours: Monday to Friday | 09:00 – 17:00 – approximately 3 days a week in the community

Hourly rate: £29.70 (Umbrella)

Location: Bexley area

Please note that an Enhanced Adults DBS is required for this role

Key Responsibilities:

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• Manage the end-to-end customer journey, including tenancy visits and ongoing engagement
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• Handle tenancy management matters such as ASB, safeguarding, disputes, and legal processes
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• Carry out estate and property inspections, ensuring safety, cleanliness, and compliance
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• Work closely with internal teams and external partners to resolve repairs and community issues
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• Oversee estate services, including service charges, arrears queries, and contractor performance
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• Represent the organisation at external meetings and support multi-agency working
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The successful candidate will have:

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• Experience within housing or tenancy management
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• Confident managing complex cases including ASB and safeguarding
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• Highly organised, able to manage your own patch independently
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• Full UK driving licence and access to a vehicle required
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Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.