Spare Parts Team Leader

REED Business Support is working with a well established organisation in Newcastle upon Tyne, supporting them with the recruitment of a Spare Parts Team Leader. This is a key leadership role where you will not only manage and develop a team of Coordinators but also take ownership of your own portfolio of customer accounts, suppliers, and orders.

You will play a vital role in driving performance, improving processes, and supporting commercial growth by combining strong leadership with a customer focused, detail driven approach.

Key Responsibilities

Parts Coordination and Customer Management

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• Manage your own portfolio of customer enquiries and parts orders from quotation through to invoice and completion
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• Act as the escalation point for key customers and resolve complex issues efficiently
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• Build and maintain strong relationships with OEM suppliers, escalating performance issues where required
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• Ensure accurate and up-to-date records are maintained in CRM (Dynamics 365) and Business Central
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• Oversee team compliance with SLAs including response times and delivery expectations
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Team Leadership and Development

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• Lead, mentor, and develop a team of Spare Parts Coordinators
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• Conduct regular 1:1s, performance reviews, and annual appraisals
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• Set clear KPIs covering operational output and proactive sales activity
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• Drive team capability through training and knowledge sharing
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• Hold weekly team meetings to review pipeline, orders, and improvement actions
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• Address performance issues constructively and promptly
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Commercial Growth

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• Shift team activity from reactive processing to proactive sales engagement
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• Drive quotation follow ups, upselling, and re-engagement of dormant accounts
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• Ensure strong margin management, escalating exceptions where necessary
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• Collaborate with internal teams (Operations, Service, Sales, Workshop, etc.) to maximise opportunities
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• Provide accurate data and insights to support commercial strategy and customer reviews
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Reporting and Compliance

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• Deliver weekly performance reports on team output, pipeline, and key accounts
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• Ensure compliance with QHSE and ISO standards
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• Support system improvements in Dynamics 365 and Business Central
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• Promote continuous improvement across processes and performance
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Experience and Skills Requied

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• Proven experience in a B2B parts or technical sales environment
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• Hands on experience managing orders from quotation through to invoicing
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• Previous experience leading or supervising a small team
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• Strong track record of improving team performance and driving proactive sales activity
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• Confident dealing with customer escalations and supplier negotiations
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• Strong CRM experience (e.g., Dynamics 365)
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• Proficient in Microsoft Office and ERP/order management systems
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• Knowledge of international shipping, customs, and Incoterms
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Personal Attributes

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• Hands-on, lead from the front approach
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• Proactive and results driven
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• Strong problem solving and organisational skills
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• Calm under pressure, especially during escalations
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• Passionate about developing others and building high performing teams
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• Professional, honest and reliable
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Hours of Work:

Monday – Thursday, 8:30am – 5:00pm

Friday - 8:30am – 3:30pm

Please note that this role is fully office based.