Service Advisor

Service Advisor

Location: Salisbury

Salary: £30,000 – £38,000 (depending on experience)

Job Description

Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy and successful dealership in Salisbury. This is an excellent opportunity for someone with strong customer service skills and a background within the motor trade to develop their career within a professional and supportive environment.

Key Responsibilities

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• Acting as the first point of contact for customers bringing their vehicles in for service and repair.
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• Booking vehicles into the workshop and managing the service schedule.
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• Liaising with customers throughout the day, providing updates on vehicle progress and any additional work required.
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• Upselling additional products and services where appropriate.
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• Preparing job cards, invoices, and associated paperwork.
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• Working closely with the workshop team to ensure efficient workflow and customer satisfaction.
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• Delivering excellent customer service at all times and maintaining strong customer relationships.
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Requirements

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• Previous experience as a Service Advisor within the motor trade is preferred.
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• Excellent communication and customer service skills.
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• Ability to work in a fast-paced environment.
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• Strong organisational and administrative skills.
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• A professional and positive attitude.
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• Full UK driving licence.
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Benefits

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• Competitive salary package (£30,000 – £38,000 depending on experience)
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• Opportunity to work within a well-established dealership
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• Ongoing training and career progression
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• Supportive team environment
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