Client Service Advisor

Client Services Advisor / Account Manager

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• Annual Salary: Up to £33,000
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• Location: Basingstoke
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• Job Type: Permanent, Full-time
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Join a leading logistics and fulfilment partner in Basingstoke as a Client Services Advisor. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment. You will act as the key link between our clients and internal departments, ensuring high levels of service, accuracy, and client satisfaction.

Day-to-day of the role:

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• Act as the primary point of contact for assigned client accounts, managing communication via email, phone, and operational systems.
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• Build strong and professional client relationships, resolving service issues and escalating operational concerns where required.
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• Provide proactive updates to clients regarding orders, production, and fulfilment activity.
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• Coordinate onboarding of new clients from sales handover through to go-live.
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• Configure and maintain accurate client information within operational systems.
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• Raise and manage works orders, fulfilment requests, and operational activities.
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• Work closely with Warehouse, Production, and Transport teams to ensure smooth operational delivery.
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• Monitor stock movements, order progress, and operational timelines, escalating operational risks, delays, or stock concerns promptly.
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• Maintain accurate client records, documentation, and rate cards, supporting billing accuracy and resolution of invoice queries.
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• Maintain operational trackers and client reporting, supporting continuous improvement initiatives across the Service Delivery function.
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Required Skills & Qualifications:

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• Previous experience within Client Services, Customer Service, Account Management, or Operational Support role.
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• Strong organisational and multitasking skills.
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• Excellent communication and relationship management abilities.
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• High attention to detail and data accuracy.
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• Ability to work effectively within a fast-paced operational environment.
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• Strong problem-solving and coordination capability.
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• Experience within fulfilment, logistics, warehousing, co-packing, or manufacturing environments is desirable.
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• Experience using operational systems like Mintsoft, Nulogy, or similar is advantageous.
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Benefits:

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• Competitive salary.
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• On-site parking.
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• Supportive and collaborative working environment.
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• Opportunity to contribute to operational improvement and business growth.
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