Air Operations Coordinator

Right Now Group are recruiting for an Air Operations Coordinator on behalf of a global freight forwarding business based at Heathrow.

This is an excellent opportunity to join a well-established freight forwarder within their General Cargo department. Whether your background is predominantly in Air Imports or Air Exports, full training will be provided across the opposite mode, making this the perfect opportunity to broaden your knowledge and develop into a well-rounded Air Freight professional.

Working as part of a busy operations team, you'll be responsible for coordinating international air freight shipments, liaising with customers, airlines, overseas agents, and internal departments to ensure shipments move efficiently from start to finish.

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• Coordinate international air freight shipments from booking through to final delivery
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• Manage either import or export shipments, with full cross-training provided across both functions
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• Prepare and process all shipping documentation, including MAWBs, HAWBs, customs documentation, and commercial invoices
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• Liaise with airlines, overseas agents, transport providers, customers, and internal departments
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• Book freight with airlines and monitor shipments throughout the transportation process
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• Provide customers with proactive shipment updates and resolve operational queries
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• Ensure all shipments comply with HMRC regulations and company procedures
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• Complete job costing, invoicing, and maintain accurate operational records
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• Support colleagues across the wider Air Freight department during busy operational periods
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• Deliver excellent customer service while ensuring shipments are handled efficiently and on time
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• Previous experience within Air Freight Imports or Air Freight Exports
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• Good understanding of international air freight operations and documentation
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• Knowledge of customs procedures would be advantageous
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• Excellent communication and customer service skills
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• Strong organisational skills with the ability to manage multiple shipments simultaneously
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• Ability to work effectively within a fast-paced freight forwarding environment
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• Proficient in Microsoft Office applications
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• Full 5-year checkable employment history
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• Ability to pass a Basic DBS check
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• Salary between £32,000 - £38,000 depending on experience
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• Monday to Friday working hours (09:00 - 17:30)
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• Quarterly Performance Bonus - currently ranging from £1,000 - £2,500 per quarter following successful completion of probation
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• Private Medical Benefits
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• Company Pension Scheme
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• Bike to Work Scheme
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• Employee Referral Bonus Scheme
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• Employee Recognition & Rewards Programme
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• Employee Discount Platform
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• Genuine career development with full cross-training across Air Imports and Air Exports
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This is a fantastic opportunity to join a market-leading global freight forwarder that genuinely invests in the development of its people. If you've built your career within either Air Imports or Air Exports and are looking to expand your knowledge whilst working within a supportive team, this role offers excellent long-term career prospects.

This position would suit an experienced Air Import Clerk, Air Export Clerk, Air Freight Operator, Air Freight Coordinator, Air Operations Coordinator, or Freight Forwarding Operator looking to take the next step in their career.