Customer Service Co Ordinator

REED are recruiting on behalf of a successful and growing business based in Aldridge. Renowned for delivering high-quality products and exceptional customer service, our client works with a wide range of trade and commercial customers across the UK.

Due to continued growth, an exciting opportunity has arisen for a Customer Service Coordinator to join their friendly and supportive team.

The Role

As a Customer Service Coordinator, you will be the first point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to order completion. This is a varied role combining customer service, order administration, showroom support and sales coordination.

Key Responsibilities

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• Managing customer enquiries via telephone, email and online channels.
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• Processing customer orders accurately and efficiently.
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• Providing product information, pricing and order updates.
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• Building strong relationships with trade and commercial customers.
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• Following up quotations and customer enquiries.
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• Maintaining accurate customer records and updating internal systems.
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• Coordinating with purchasing, operations and product teams to ensure smooth order fulfilment.
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• Welcoming customers to the showroom and conducting showroom tours, showcasing products and collections.
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• Assisting customers with product selections and recommendations.
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• Representing the business at industry exhibitions and trade shows.
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• Supporting the wider team with administrative and customer service activities.
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• Ensuring all customer interactions reflect the company's commitment to quality and service excellence.
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About You

We are looking for someone who is:

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• Friendly, professional and confident when communicating with customers.
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• Passionate about delivering exceptional customer service.
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• Highly organised with excellent attention to detail.
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• Comfortable interacting with customers both in person and over the phone.
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• Proficient in Microsoft Office applications.
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• A proactive team player with a positive attitude.
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• Able to prioritise workloads and work effectively in a fast-paced environment.
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• Experienced within customer service, customer coordination, sales support or sales administration.
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• Experience using CRM or ERP systems would be advantageous but is not essential.
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• Willing to attend trade shows and occasional industry events as required.
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Benefits

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• 28 days annual leave, including bank holidays.
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• Company pension scheme.
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• Free on-site parking.
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• Full training and ongoing development opportunities.
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• Supportive and collaborative working environment.
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• Excellent long-term career prospects with a growing business.
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