Customer Services Advisor

Location: Near Uckfield, East Sussex (TN22)

Salary: Up to £27,000 per annum

Job Type: Full-time | Permanent | Office Based

Are you passionate about delivering exceptional customer service? Do you enjoy solving problems, building relationships and making a genuine difference to every customer interaction?

We're recruiting on behalf of an established and rapidly growing premium consumer brand looking for a Customer Service Advisor to become the heart of its customer support function.

This is a varied, hands-on role where no two days are the same. You'll be the first point of contact for customers, ensuring every enquiry is handled professionally, efficiently and with genuine care.

You'll be responsible for delivering an outstanding customer experience across multiple channels, including telephone, email and live chat.

Your responsibilities will include:

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• Managing customer enquiries from initial contact through to resolution.
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• Processing customer orders and supporting order fulfilment.
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• Responding to telephone, email and live chat enquiries.
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• Resolving customer complaints professionally and efficiently.
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• Processing refunds, replacements and credits.
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• Liaising with warehouse, production and finance teams to resolve customer issues.
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• Tracking deliveries and logistics queries.
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• Maintaining accurate customer records.
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• Supporting continuous improvements to customer service processes.
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We're looking for someone who genuinely enjoys helping people and takes pride in delivering an excellent customer experience.

You'll ideally have:

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• Previous customer service experience.
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• Excellent communication skills, both written and verbal.
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• A confident and friendly telephone manner.
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• Strong organisational and administrative skills.
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• Good attention to detail.
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• The ability to prioritise a busy workload.
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• Confidence using Microsoft Office and learning new systems.
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• A positive, solutions-focused attitude.
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Experience within retail, e-commerce, hospitality or the pet industry would be advantageous but is by no means essential.

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• Salary up to £27,000.
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• Permanent full-time position.
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• Friendly, supportive and collaborative team.
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• Opportunity to join a growing business with genuine career development opportunities.
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• A varied role where you'll have real ownership and make a visible impact.
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If you're someone who enjoys building relationships, solving problems and delivering outstanding customer service, we'd love to hear from you.

Apply today for a confidential discussion.