Customer Service Administrator

Customer Services Administrator

Location: Hampshire AreaJob Type: Full-Time, PermanentSalary:£26,227.50 per annum

About the Role

An exciting opportunity has arisen for a Customer Services Administrator to join a growing and customer-focused organisation. This role plays a key part in supporting the Customer Services function, ensuring customer enquiries, service requests and administrative tasks are handled efficiently and professionally.

The successful candidate will be highly organised, customer-focused and confident communicating with both customers and external suppliers.

Working Hours & Benefits

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• Monday to Friday
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• 8:30am – 5:00pm
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• Hybrid working available following successful completion of training\n
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  • Work from home on Mondays and Fridays
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  • Office-based Tuesday to Thursday
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• Competitive benefits package
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• Supportive and collaborative working environment
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Key Responsibilities

Customer Support

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• Provide regular updates to customers regarding deliveries, collections and service requests.
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• Maintain accurate records of customer interactions and service tickets.
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• Ensure customers receive timely communication and resolutions to their enquiries.
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• Assist in managing customer expectations and delivering a high level of customer service.
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Supplier & Vendor Coordination

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• Liaise with external suppliers and service providers to obtain updates on deliveries and collections.
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• Monitor outstanding actions and follow up to ensure commitments are met.
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• Escalate any service issues where appropriate and support resolution processes.
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Administration

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• Maintain accurate customer and supplier information within internal systems.
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• Ensure all enquiries, requests and updates are recorded correctly.
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• Process administrative tasks efficiently and within agreed service levels.
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• Manage documentation and support ongoing process improvements.
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Internal Collaboration

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• Work closely with colleagues across multiple departments to ensure seamless service delivery.
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• Communicate effectively with internal stakeholders to resolve issues and support customer requirements.
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• Contribute positively to team objectives and service standards.
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Shared Inbox Management

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• Monitor and manage incoming customer communications.
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• Prioritise and distribute enquiries appropriately.
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• Ensure service level agreements and response times are consistently achieved.
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Skills & Experience

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• Previous administration and/or customer service experience.
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• Excellent verbal and written communication skills.
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• Strong attention to detail and organisational ability.
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• Ability to prioritise workload effectively and manage multiple tasks.
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• Confident using CRM systems and Microsoft Office applications.
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• Self-motivated with a proactive approach to problem-solving.
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• Comfortable working independently and as part of a team.
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Personal Attributes

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• Professional and approachable manner.
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• Positive attitude with a customer-first mindset.
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• Ability to remain calm under pressure.
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• Reliable, accountable and proactive.
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• Strong relationship-building and communication skills.
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• A genuine team player who enjoys contributing to a positive working environment.
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What We're Looking For

This position would suit someone with experience within customer service, administration, service coordination, logistics support, or a similar office-based environment who enjoys delivering excellent service and building strong relationships with customers and suppliers.