Administrator Receptionist

Administrator Receptionist

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• Annual Salary: £26,000 - £30,000
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• Location: Croydon
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• Job Type: Full-time
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Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role.

Day-to-day of the role:

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• Answer telephones in a friendly, timely, and professional manner.
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• Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey.
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• Coordinate with insurers and accident management companies.
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• Keep customers and insurers updated with the repair status.
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• Manage communication logs and update the management system.
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• Load jobs on the management system – Autoflow (training provided).
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• Book customer in
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• Organise collection/delivery of vehicles and check in/out customers'
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• Report and log incidents
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• Handle payments by phone and in person.
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• Organise transporter drivers’ daily work schedules.
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• Update the booking diary daily and liaise with other departments.
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• Solve problems and multitask effectively.
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• Update Excel spreadsheets to monitor workflow.
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Required Skills & Qualifications:

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• Previous experience in a front-of-house or customer-facing role.
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• Professional and confident manner, with the ability to keep calm under pressure.
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• Fluent in English, both speaking and writing.
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• Proficient in computer skills, including Excel and other Microsoft Office applications.
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Benefits:

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• Competitive salary based on experience.
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• Full uniform provided.
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• 20 days paid annual holiday plus 8 days bank holiday.
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• Company pension plan.
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• Ongoing training and progression opportunities.
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Schedule:

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• Monday to Friday – 8.00 am to 5.30 pm
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• Every other Saturday – 8.30 am to 12.30 pm
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If you are interested in this role, please apply right away.