Community Support Casework Officer

Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions.

This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods.

What you'll be doing:

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• Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures.
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• Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints.
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• Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate.
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• Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases.
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• Preparing reports, statutory notices and legal documentation where required.
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• Supporting legal proceedings by preparing evidence and attending court as a witness when necessary.
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• Carrying out home visits and maintaining regular contact with customers throughout their case.
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• Identifying safeguarding or support needs and signposting customers to relevant services.
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• Promoting safe, sustainable communities through a proactive and customer-focused approach.
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What we're looking for:

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• Experience managing complex casework within housing, local government, customer services, enforcement or a similar environment.
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• Strong communication, investigation and problem-solving skills.
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• The ability to manage competing priorities and work independently.
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• Confidence dealing with sensitive and sometimes challenging situations with professionalism and empathy.
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• Excellent written, IT and organisational skills.
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• A flexible approach to working, including occasional out-of-hours commitments when required.
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• A full UK driving licence and access to your own vehicle is essential, as this role involves regular travel within the community.
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If you're passionate about supporting customers, resolving complex issues and making a real impact in your local community, we'd love to hear from you.