Client Service Manager

A fantastic opportunity has arisen for an experience Client Service Manager within a leading independent provider of commercial finance.

The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income.

Key Responsibilities:

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• Manage a designated portfolio of clients.
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• Maintain a full working knowledge of all clients.
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• Ensure excellent levels of service are delivered so client satisfaction levels remain high.
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• Ensure no client terminates on the grounds of poor service.
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• Minimise third party complaints.
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• Be the clients first point of contact for any payment requests, queries and ledger updates.
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• Monitor and process client payments through the operating system within your agreed personal mandate level.
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• Supply cover for the Credit Control team during staff absences.
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Key Requirements:

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• Excellent attention to detail.
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• Excellent communications skills, both written and verbal.
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• Ability to build and maintain strong working relationships, both internally and externally.
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• Microsoft Office (Outlook, Word, Excel).
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• Administration, planning and organising skills with good time management.
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• Prior experience in invoice finance would be beneficial, but is not essential.
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In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.