Credit Control Analyst

Credit Control Analyst

Location: Finchley CentralHours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)Reporting to: Credit Control Supervisor

Salary: £32k to £35k per annum depending on experience

The Role

Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries.

Key Responsibilities

Document Review & Administration

\n
• Review leases, deeds, and title documents to extract key information
\n
• Obtain and check HM Land Registry documents
\n
• Prepare case files and supporting documentation where required
\n
• Liaise with solicitors, managing agents, and internal teams on queries
\n

Credit Control & Data Management

\n
• Identify aged debt accounts and manage them through the arrears process
\n
• Review historical debt, completion statements, and apportionments
\n
• Carry out credit control tasks including issuing demands, reminders, and statements
\n
• Maintain and update internal databases and systems
\n
• Reconcile data, investigate discrepancies, and escalate where required
\n

Customer Service & Communication

\n
• Respond to queries relating to accounts, arrears, and payments
\n
• Handle inbound calls from customers regarding payments and account queries
\n
• Draft clear, professional written communications
\n
• Deliver high levels of customer service at all times
\n

Team Support & Process Improvement

\n
• Support the team during peak workloads
\n
• Assist with reporting and projects using Excel and internal systems
\n
• Contribute to process improvements and workflow efficiencies
\n
• Adapt to new procedures and support knowledge sharing
\n

Skills & Experience (Essential)

\n
• Experience in credit control or an accounting-related environment
\n
• Strong organisational and multitasking skills
\n
• Ability to work under pressure and meet deadlines
\n
• Intermediate MS Word and Excel skills
\n
• Excellent numerical, written, and verbal communication skills
\n
• High attention to detail and accuracy
\n
• Strong customer service and telephone skills
\n
• Ability to investigate issues and use initiative
\n
• Professional, reliable, and team-oriented approach
\n

Desirable

\n
• Experience with debt recovery processes
\n
• Studying toward AAT, ACCA, CIMA, or similar
\n
• Experience using Qube (or similar systems)
\n
• Interest in developing within a credit control or finance function
\n

A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.