Legal Support Services Team Leader

Location: Shrewsbury, Telford, Hereford or Oswestry

Job Type: Full Time, Permanent

Salary: £27,000 - £30,000 DOE

We are recruiting on behalf of a well-established law firm for an experienced Legal Support Services Team Leader to join their leadership team. This is an excellent opportunity for a proactive and organised individual to lead a central legal support function, ensuring the delivery of high-quality administrative and client support services across the business.

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• Lead, manage and support the Legal Support Services team, including legal administrative assistants, client services and telephony staff.
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• Oversee the day-to-day operation of the shared legal support function, ensuring an efficient and accurate service is provided.
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• Monitor team performance against key performance indicators (KPIs) and service standards, taking appropriate action where required.
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• Ensure administrative workflows are completed accurately and within agreed timescales to support legal teams across the firm.
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• Supervise front-of-house reception and client service functions, ensuring a professional and welcoming experience for clients and visitors.
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• Oversee the timely transcription of legal dictation using speech recognition technology.
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• Review and monitor the opening and processing of new client and matter files, ensuring compliance with internal procedures.
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• Ensure post-completion and file management processes are completed accurately and efficiently.
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• Oversee the input, maintenance and storage of electronic documentation within the firm's practice and document management systems.
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• Manage the archiving of closed files in accordance with firm procedures.
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• Ensure third-party practice management systems are utilised effectively and to a high standard.
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• Support continuous improvement initiatives, identifying opportunities to enhance processes and service delivery.
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• Previous experience in a legal support, legal administration or operational management role within a professional services environment.
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• Proven experience leading, motivating and developing a team.
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• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
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• Excellent communication and interpersonal skills, with the ability to build positive working relationships.
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• High level of accuracy and attention to detail.
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• Strong IT skills, including experience with practice management, document management and speech recognition systems.
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• Ability to analyse workloads, monitor performance and implement process improvements.
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• A proactive, solution-focused approach with excellent problem-solving skills.
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• Commitment to delivering outstanding service to both internal and external clients.
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Our client offers a supportive and collaborative working environment, a competitive salary and an excellent benefits package. This is an exciting opportunity to join a forward-thinking legal firm where you can play a key role in leading an essential business support function and contributing to the continued success of the organisation.