Customer Service Advisor

Customer Service Advisor – Tonbridge

We are currently recruiting on behalf of our client for a friendly and professional Customer Service Advisor to join their team in Tonbridge. This is a fantastic opportunity to work within a supportive and fast-paced environment where delivering excellent customer service is at the heart of everything they do.

About the Role• Handling inbound customer enquiries via phone and email in a professional and timely manner• Providing accurate information on products and services• Managing customer accounts, updating records, and processing requests• Resolving queries and complaints with a customer-focused approach• Working closely with internal teams to ensure a smooth customer experience• Supporting with general administrative duties as required

About You• Previous experience in a customer service or office-based role is desirable• Excellent communication skills, both written and verbal• Strong organisational skills with the ability to prioritise workloads• A positive, can-do attitude and a desire to help customers• Good IT skills, including Microsoft Office• Ability to work well as part of a team and independently

Salary & Working Pattern• Competitive salary depending on experience• Full-time, Monday to Friday• Office-based role in Tonbridge

Benefits• 20–25 days annual leave plus bank holidays• Company pension scheme• Free on-site parking• Ongoing training and development opportunities• Supportive and collaborative working environment

If you’re passionate about delivering first-class customer service and are looking for your next opportunity in Tonbridge, we would love to hear from you. Apply now to be considered.