Customer Service Administrator

Are you looking for an Administrator role that offers variety and customer service? Do you enjoy working in a busy environment as part of a friendly team? If yes, this is what you have been looking for!

Customer Service Administrator Responsibilities

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• You will be the first point of contact for customer enquiries.
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• Manage the companies shared email inbox.
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• Keep the CRM database up to date, logging interactions, next actions, and customer feedback.
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• Provide administration support to the Key Account Managers, including preparation of documents, checking deliveries, and updating order details.
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• Monitor and respond to customer enquiries, ensuring a professional response within service level targets.
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• Quote follow-ups: Track and follow up quotations, ensuring responses are timely and recorded.
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• Customer calls: Make outbound calls to progress enquiries, gather feedback, or provide updates.
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• Escalation & communication: Flag urgent or complex issues to colleagues quickly and clearly.
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Customer Service Administrator Benefits

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• Free onsite car parking
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• Company pension scheme
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• 28 days’ annual leave (including bank holidays)
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• Your birthday off each year
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• An additional 3 days of annual leave after 2 years’ service
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• A supportive and friendly team environment
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• Training, support, and development
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Customer Service Administrator Requirements

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• Previous experience in a customer service or administrative role.
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• Strong communication skills, both written and verbal.
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• Excellent organisational skills and attention to detail.
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• Comfortable learning a CRM database.
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• Knowledge of Microsoft Office Word, Excel, and Email.
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• A team player who enjoys working collaboratively and supporting colleagues.
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• To be proactive, enthusiastic, with a positive approach.
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• Your own transport due to the location.
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Hours

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• Monday to Friday
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• 8am to 4:30pm within 30-minute lunch break
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This is a great opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer experiences and wants to progress with their company.

APPLY NOW, we look forward to hearing from you.