Reservations Agent

Reservations Agent

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• Annual Salary: £30,000 - £35,000 (flexible depending on experience)
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• Location: Harrow
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• Job Type: Hybrid (Office Mon-Wed, WFH Thu-Fri)
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Join our dynamic team as a Reservations Agent, where you will design bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences. This role is ideal for someone with a passion for African safari holidays and a strong background in travel consultancy.

Day-to-day of the role:

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• Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
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• Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
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• Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
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• Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
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• Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
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• Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
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• Provide administrative support to the team as needed.
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• Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.
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Required Skills & Qualifications:

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• A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer.
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• Excellent phone etiquette and communication skills.
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• A minimum of 3 years’ experience as a Travel Consultant or in a similar client-facing role; however, graduates with a willingness to learn and develop in the role are also considered.
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• Strong organizational and time management skills.
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• High attention to detail and excellent problem-solving abilities.
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• Proficiency in reservation systems and MS Office.
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• Proven track record of delivering high-quality results in a timely manner.
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• Experience in selling holidays, creating packages, and understanding of the travel market.
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Benefits:

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• Competitive salary with flexibility based on experience.
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• Hybrid working model.
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• Opportunity to work in a dynamic and growing industry.
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• Professional development opportunities.
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• Work schedule includes approximately one Saturday every 4-5 weeks.
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To apply for this Reservations Agent position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.