Service Co-Ordinator

We’re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!About the candidateThe ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.Salary: £27,000 – £32,000 DOEHours: Full-timeLocation: Bracknell – onsiteWhat you’ll do\n

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• Coordinate reactive service calls and planned maintenance visits
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• Schedule engineers and subcontractors efficiently
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• Log, update and manage service tickets accurately
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• Communicate with customers regarding faults, updates and service progress
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• Escalate urgent or high-priority issues where required
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• Support service performance against SLAs and KPIs
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• Ensure engineers have the correct job and site information
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• Assist with reporting, documentation and continuous service improvements
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• Work closely with internal teams to deliver a high level of customer support
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Benefits\n

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• Competitive salary depending on experience
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• Onsite parking
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• Supportive and collaborative working environment
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• Opportunity to develop within a growing business
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• Ongoing training and career development
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If this sounds like your next opportunity, we’d love to hear from you — apply today!