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Posted 21 July, 2026

Customer Service Executive

Reed
Middlewich, ENG, GB Full Time

Job Description

Location: Middlewich (Site Based) Salary: £24,784.50 per annum Contract: Temporary to Permanent

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The Opportunity

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My client is seeking a dedicated and customer-focused Customer Service Executive to join their busy bookings team based in Middlewich. This is an excellent opportunity for someone with strong communication skills who enjoys helping people and delivering a high standard of customer service.

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Working within a healthcare-focused environment, you'll be responsible for supporting patients with enquiries relating to diabetic eye screening appointments, helping to improve attendance levels and ensuring a positive customer experience throughout the patient journey.

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Key Responsibilities

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    Manage inbound and outbound calls relating to diabetic eye screening appointments

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    Provide professional, friendly and empathetic support to patients

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    Resolve enquiries and complaints efficiently, identifying suitable solutions where required

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    Encourage patient attendance and engagement with screening programmes

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    Accurately record all customer interactions and follow-up activities

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    Maintain high standards of quality and compliance in line with national guidelines

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    Work towards individual and team performance targets

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    Build positive relationships with patients and colleagues alike

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What We're Looking For

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The successful candidate will be:

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    Passionate about delivering outstanding customer service

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    Confident communicating with people from all backgrounds

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    Friendly, approachable and supportive in their manner

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    Organised with strong attention to detail

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    Able to handle sensitive conversations with professionalism and empathy

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    A team player who enjoys helping others and contributing to a positive working environment

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Essential Skills & Experience

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    Previous customer service experience, ideally within a contact centre, administration or healthcare environment

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    Excellent verbal and written communication skills

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    Strong problem-solving abilities

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    Good IT skills and the ability to accurately maintain records

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    Ability to manage workload effectively in a fast-paced environment

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What's On Offer

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    Temp-to-perm opportunity with long-term career prospects

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    Supportive and collaborative working environment

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    Opportunity to join a leading healthcare services provider supporting the NHS

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    Comprehensive training and ongoing career development

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    Access to the Blue Light Card Scheme, offering discounts with thousands of retailers, restaurants, travel providers, and leisure brands for eligible healthcare workers.

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    Opportunity to make a genuine difference to patients' healthcare journeys

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