Service Controller

Service Controller (Engineering / Facilities Services)

Coventry | Full-Time | Monday–Friday

A well-established and growing engineering services business is seeking a Service Controller to join their busy operations team, supporting delivery across a major national contract.

This is an excellent opportunity for an organised and proactive individual with experience in service coordination, administration, or engineering support environments.

The Role

Working as part of a collaborative service team, you will play a key role in ensuring the smooth delivery of planned and reactive works across multiple sites nationwide.

Key responsibilities include:

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• Coordinating and scheduling engineers for emergency callouts and reactive works
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• Managing incoming service requests and responding to customer queries
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• Liaising closely with engineers, clients, and subcontractors
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• Updating internal service systems, portals, and revenue tracking tools
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• Raising purchase orders, processing invoices, and supporting costing activities
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• Monitoring job progress and ensuring service delivery targets are met
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• Providing general administrative support to the service function
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What We’re Looking For

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• Previous experience in a service coordination, helpdesk, or engineering admin role
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• Strong organisational skills with the ability to manage multiple tasks
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• Excellent communication skills and customer-focused approach
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• Comfortable working in a fast-paced environment with changing priorities
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• Good IT skills, including experience using service management systems
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• A team player with a proactive and problem-solving mindset
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Desirable:

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• Experience within HVAC, FM, or a related engineering/service industry
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• Understanding of job costing, scheduling, and service delivery processes
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What’s on Offer

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• Salary: £24,000 – £26,000 (depending on experience)
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• Stable, long-term opportunity within a growing organisation
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• Supportive and team-oriented working environment
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• On-site parking and company events
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Working Hours

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• Monday to Friday, 9:00am – 5:00pm (office-based role)
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Apply Now

If you're currently working in a service coordination or engineering support role and looking for your next opportunity, we’d love to hear from you.