Sales and Operations Administrator

Sales and Operations Administrator

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• Annual Salary: £28,000 - £30,000
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• Location: North London
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• Job Type: Full-time, Permanent
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• Working Hours: 8am - 5pm, Office-Based
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Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high-quality training courses across various disciplines.

Day-to-day of the role:

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• Work closely with trainers and staff to ensure seamless information flow and cooperation across the company.
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• Handle incoming calls with clients, log enquiries, and ensure comprehensive responses are provided, meeting client expectations.
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• Maintain accurate records of sales and operational data in the company's CRM and other management systems.
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• Process new booking forms and update management systems accordingly.
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• Serve as a point of contact for customer inquiries, directing them to the appropriate department or personnel.
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• Assist in resolving customer issues or complaints to ensure a high level of customer satisfaction.
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• Manage the scheduling and logistics of training sessions, coordinating with trainers, venues, and participants.
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• Provide administrative support to trainers to facilitate smooth training processes.
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• Communicate training schedules and details to participants and instructors.
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• Handle rescheduling, cancellations, or rebooking of delegates to upcoming courses.
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• Prepare rooms and courses and manage end-of-day tidy/clean for courses held at the training facilities.
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• Issue certificates to course bookers where required and manage post-course applications and checks.
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• Prepare and send out course paperwork to instructors.
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Required Skills & Qualifications:

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• Excellent communication and interpersonal skills.
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• Ability to work efficiently in a fast-paced environment.
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• Strong organisational skills and attention to detail.
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• Proficiency in using CRM systems and managing data.
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• Experience in handling customer inquiries and resolving issues.
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• Ability to coordinate and manage multiple tasks simultaneously.
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Benefits:

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• Stable and permanent position with standard working hours.
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• Opportunity to work in a dynamic and supportive environment.
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• Professional growth and development opportunities.
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