Customer Service Executive

As a Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.

Client Details

Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

Description

Key responsibilities include:

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• Handling inbound customer enquiries via phone and email
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• Managing and resolving queries relating to telecoms services, billing, and accounts
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• Supporting customers through the onboarding and installation process
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• Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
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• Maintaining accurate records on CRM systems
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• Proactively following up with customers to ensure satisfaction and retention
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• Identifying opportunities to upsell or introduce additional services where appropriate
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Profile

We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.

You will ideally have:

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• Previous experience in a Customer Service Executive, Advisor, or Account Support role
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• Strong communication skills and the ability to build rapport quickly
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• A proactive and solutions-focused approach to problem-solving
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• Good attention to detail and organisational skills
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• Experience working with CRM systems
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• A team-focused mindset with a willingness to support colleagues
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Experience in telecoms, tech, or a B2B environment would be advantageous but not essential.

Job Offer

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• Salary of £28,000 - £32,000 depending on experience
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• Clear progression opportunities into Account Management or senior customer roles
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• Supportive, team-oriented office environment
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• Full product and systems training
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• 25 days holiday + bank holidays
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• Company pension scheme
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• On-site parking
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If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today!