Ecommerce Trading Assistant

The Role

The job:We`re looking for a new Ecommerce Trading Assistant to join our Ecommerce team based in Loudwater, Buckinghamshire. In this role, you will be an enthusiastic and motivated individual who is excited to be a part of our fast-paced, dynamic Ecommerce team. As an Ecommerce Trading Assistant, you will play a key role in supporting the day-to-day operations of our online store. With a positive approach, a can-do attitude, and a willingness to learn, you will contribute to the success of our growing online business.You will play a supportive role in managing and maintaining our online store, assisting with product listings, content, promotions, and customer journey optimisation.Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day...

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• Provide administrative support to the Ecommerce team by picking up a variety of different admin-based tasks that help with the day-to-day running of the website
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• Collaborate with cross-functional teams, such as marketing, merchandising, and buying, to ensure a seamless operation
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• Develop and execute promotional campaigns, collaborating with the commercial team to finalise offers and promotions that align with business objectives and customer preferences
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• Proactively maintain and update information on the website, ensuring accuracy, consistency and adherence to brand guidelines
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• Uphold a consistent look and feel and customer journey, creating a cohesive and engaging brand experience for customers
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• Serve as a customer contact point, promptly and professionally answering internal and external customer questions
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• Conduct comprehensive competitive analysis to gather and analyse relevant market data, including competitor pricing strategies and product positioning
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• Curate and maintain website content to ensure its relevance, accuracy, and effectiveness, providing customers with a seamless and informative online shopping experience.
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• Identify potential areas for improvement in website usability and conversion optimisation. Propose actionable strategies to enhance user experience and increase conversion rate
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• Collaborate with cross-functional teams to contribute to the development and implementation of innovative ecommerce strategies
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• Demonstrate adaptability and proactiveness in performing a diverse range of administrative tasks as assigned. Contribute to maintaining an organised and efficient work environment, ensuring the smooth operation of the company's ecommerce operations
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The Person

This is the type of person we`re dreaming of:

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• No prior experience is required, but a willingness to learn and a positive attitude are essential
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• Detail-oriented approach, demonstrating meticulous attention to detail to ensure accuracy in all areas of the role
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• Effective communication, both written and verbal, is crucial for interacting with a wide range of cross-functional teams
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• Ability to work independently and as part of a team, collaborating with colleagues from different departments and contributing to a positive work environment
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• Great problem-solving skills with the ability to identify, analyse and resolve customers issues, product glitches or general web discrepancies
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• Adaptable and flexible; ability to adapt to changing priorities and learn new procedures. Handling unexpected situations well is crucial in the dynamic environment of ecommerce
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• Excellent organisational skills with the ability to manage multiple tasks and prioritising effectively
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• Willingness to take initiative and demonstrate a proactive approach to all tasks
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• Proficient in MS Office Suite
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• Basic understanding of Ecommerce principles and good computer literacy. A general understanding of computers, internet navigation and online tiles is advantageous
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• Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
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• Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
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• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
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• Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
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• Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
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• Hybrid working: Whether you`re an early bird or night owl, we trust you to work your hours responsibly to suit you!
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About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join - that`s part of our mission to get you fully bed-ucated during your induction.With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.Dreams. Love your job.