Business Quality Manager

A well-established private bank is seeking a Business Standards & Quality Manager to join its Compliance / Training & Competence (T&C) function. This is an excellent opportunity for a Paraplanner or suitability reviewer looking to transition into a broader compliance-focused role, with clear progression into a T&C Supervisory position over time.

The Role

You will play a key role in ensuring high standards of advice and documentation across the business through detailed client file reviews. Working closely with advisers and T&C Supervisors, you will provide valuable feedback, identify trends, and contribute to training and coaching strategies.

Key responsibilities include:

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• Conducting client file reviews to assess advice suitability and documentation quality
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• Delivering constructive feedback to advisers and identifying performance trends
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• Supporting T&C Supervisors with oversight and coaching initiatives
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• Maintaining and enhancing T&C processes and supervisory documentation
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• Assisting with projects and technical support alongside senior stakeholders
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• Ensuring adherence to regulatory standards and internal compliance frameworks
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About You

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• Experience in paraplanning, file review, or advice suitability assessment
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• Understanding of the Training & Competence (T&C) framework (desirable)
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• Knowledge of COBS, ICOBS and/or MCOB
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• Strong analytical skills with the ability to assess complex cases
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• Excellent communication skills, both written and verbal
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• Highly organised with the ability to manage workloads independently
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• Proactive, detail-oriented, and comfortable working with stakeholders across the business
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Qualifications

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• Level 4 Diploma (or equivalent) in Financial Planning or Investment Management required
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What’s on Offer

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• Competitive salary (£55k–£65k, with potential flexibility)
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• Discretionary bonus
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• Comprehensive benefits package (including private healthcare, pension, life assurance)
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• Hybrid working model (4 days office-based)
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• Strong career progression within the T&C / Compliance function
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This is a fantastic opportunity to move into a strategic compliance role within a highly reputable banking environment, offering both variety and long-term career development.