German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Location: Leicester (currently office-based but possibly hybrid in the near future)

Type: Permanent, Full-Time or Part-Time

Salary: £28,000 per annum (pro rata for part-time) with potential to rise after probation

Are you fluent in German and passionate about delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a supportive and growing team based in Leicester.

This is a permanent role with flexibility to work full-time or part-time, depending on your availability.

Key Responsibilities:

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• Handle incoming enquiries from customers in the UK, US, and Germany through various channels including email, phone, live chat, and social media
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• Collaborate with internal teams to resolve issues efficiently and pass along customer insights to help shape product and service improvements
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• Create and update customer profiles in the system, ensuring all details are accurate and up to date
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• Conduct follow-ups with customers to confirm that their issues have been fully resolved and expectations met
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• Offer a helpful and friendly service that reflects the company’s values and commitment to customer care
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• Work proactively to spot patterns or recurring issues and share these with the wider team
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Requirements:

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• Fluent German language skills (written and spoken)
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• Prior experience in a customer-facing role is beneficial
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• Clear communication and good problem-solving abilities
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• Confident with using computer systems and handling multiple tasks at once
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• Positive attitude and willingness to work collaboratively
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I look forward to receiving your application!