Temporary Accommodation Officer

Purpose Temporary Accommodation Officer

Temporary Accommodation Officer To provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards.

To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches. The postholder ensures that issues are resolved promptly through direct action, coordination with contractors, and enforcement of tenancy/licence terms.

To work closely with internal teams, partners and statutory agencies to ensure that breaches of tenancy/licence agreements are identified early, addressed appropriately and escalated when necessary, using all available enforcement tools to protect residents and the Council.

To deliver a resident focused service by providing clear communication, practical support, and a strong presence within temporary accommodation settings, ensuring that households feel supported, listened to and safe throughout their stay. The role plays a pivotal part in helping residents stabilise and prepare for their move into a safe and sustainable settled home.

Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.

Temporary Accommodation Officer The service is delivered to the quality, organisational and professional standards required

Customer / stakeholder expectations are managed in relation to what can be delivered.

The service meets organisational requirements and reflects customer / stakeholder requirements / needs, within organisational constraints.

Maintain all required records and information. Analyse and interpret complex information, for input into reports. Procedures are adhered to and all information is correctly recorded and processed.

Accurate, complete and relevant information / records / reports are provided for internal and/or external use.

Develop specialist documents / materials / activities to support / promote the service area. All materials / activities are delivered to the required standards and timescales.

Communications are clear, well planned and effectively targeted.

Experience

? Experience delivering frontline housing management services, preferably in temporary accommodation, social housing or similar settings.

? Experience working directly with residents in a diverse, multi-cultural environment, including vulnerable or high-need households.

? Experience carrying out property inspections, identifying health and safety concerns and specifying or escalating necessary works.

? Experience managing tenancy/licence breaches, ASB, arrears or abandonment cases, including taking proportionate enforcement action.

? Experience handling complaints and repairs issues, including damp and mould, disrepair, contractor performance concerns and resident disputes.

? Experience working collaboratively with other services, including Repairs, ASB teams, Social Care, Environmental Health, Managing Agents and external partners.

? Experience maintaining accurate records on housing management systems, updating casework, inspections, contacts and actions in line with audit expectations.

? Experience supporting residents with housing-related advice, tenancy sustainment, safeguarding concerns or signposting to specialist agencies.

Indicative Qualifications