Operations Coordinator

Operations Coordinator

Office-based | Full-time (Monday–Friday)Salary: Up to £40,000 (dependent on experience)Due to the location, you must be a driver with your own vehicle

About the Role

My client is a true leader in their field and has been trading for over 10 years with year-on-year growth over this time.

They are now looking for a highly organised Operations Coordinator to join their friendly office team and play a central role in keeping their service running smoothly.

The Opportunity

This is a pivotal position acting as the link between clients and field personnel. You will take full ownership of scheduling activities — from initial enquiry through to completed appointment — ensuring efficient diary management and excellent customer experience.

This role is ideal for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering a seamless, well-structured operation.

Key Responsibilities

Client Liaison

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• Act as first point of contact via phone and email, delivering a professional and responsive service
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• Manage booking enquiries, reschedules and general queries
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• Build and maintain strong relationships with clients, including proactive management of repeat/annual bookings
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• Handle last-minute changes and resolve scheduling issues with minimal disruption
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Scheduling & Coordination

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• Plan and manage field diaries, balancing client needs with operational efficiency
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• Organise appointments geographically to optimise travel and productivity
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• Confirm bookings with both clients and field staff
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• Monitor schedules to identify and resolve gaps, clashes or inefficiencies
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Operations & Administration

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• Maintain accurate client and job records within a CRM system
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• Coordinate documentation flow including job sheets and certificates
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• Support timely delivery of service documentation to clients
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• Identify and escalate operational improvements where appropriate
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Skills & Experience

Essential

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• Proven experience in scheduling, coordination, or diary management (e.g. field service, logistics, healthcare or similar)
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• Excellent communication skills, both written and verbal
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• Strong organisational skills with high attention to detail
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• Confident using systems and software (CRM or scheduling tools)
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• Ability to manage multiple priorities in a fast-paced environment
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• Calm, solution-focused approach under pressure
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• Self-motivated with the ability to work both independently and within a small team
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Desirable

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• Experience coordinating a mobile or field-based workforce
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• Familiarity with CRM/database systems
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• Understanding of geographic planning or routing
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What’s on Offer

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• A varied, hands-on role within a growing organisation
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• Friendly and collaborative office environment
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• Real ownership and autonomy in the role
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• 20 days holiday + bank holidays + Christmas shutdown (increasing with service)
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• Private healthcare after 6 months
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• Additional office perks
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If you're an organised and proactive coordinator looking to play a key role in a busy and supportive team, we’d love to hear from you.