Group Sales & Customer Service Manager

Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience? Do you have a track record of motivating sales and service teams to deliver results? This could be the role for you.

We're recruiting on behalf of a highly respected, nationally recognised service business — one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does.

The Role

This is a sales-biased leadership role with a customer service soul. You'll be managing a close-knit North West team — two Sales Estimators and a small group of on-site Move Managers — responsible for handling all moving enquiries across the region, from first contact through to completion.

House moving is one of the most stressful events in a person's life. Your team takes that stress away. Your job is to make sure they're doing it brilliantly, consistently, and with genuine care — while hitting commercial targets and driving the business forward.

What You'll Be Doing

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• Leading, coaching, and motivating a small, high-performing sales and customer service team
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• Driving pipeline performance and revenue through hands-on team management
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• Ensuring every customer touchpoint delivers an exceptional experience
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• Monitoring KPIs, identifying trends, and implementing improvements
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• Handling escalated queries and keeping service quality front and centre
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• Supporting recruitment, onboarding, and ongoing team development
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• Reporting on performance and collaborating with operational colleagues
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What We're Looking For

Industry experience in removals isn't required — this is about the right person and the right personality. If you have led a team of coordinators, sales consultants, customer service or admin staff in any service-led environment, we want to hear from you.

You'll be:

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• Sales-driven, commercially sharp, and target-focused
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• A motivator — someone with a skip in their step who brings the best out of others
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• Customer-obsessed, with a genuine understanding of the customer journey
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• Calm under pressure, solutions-focused, and a strong communicator
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• Experienced using CRM systems and comfortable working with data and reporting
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The Package

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• £40,000 basic salary
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• £4,000 car allowance
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• Quarterly performance bonus
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• Pension, employee assistance programme, staff discounts, and additional benefits
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• Real growth opportunity — this is a role with a future
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