Customer Success Manager

Are you passionate about delivering exceptional customer experiences? Do you enjoy building strong relationships, solving problems, and making a real difference to your clients?

Juice Recruitment is delighted to be partnering with a well-established and highly respected organisation in Gloucester to recruit for a brand new Customer Success Manager position. This is an exciting opportunity to join a business that truly values its customers and is investing in creating an outstanding client experience.

This isn't just another Customer Sucess Manager role. You'll have the opportunity to shape a newly created function, influence customer retention strategies, and become a trusted partner to both clients and internal teams. If you're looking for a role where your ideas are valued and your contribution has a genuine impact, we'd love to hear from you.

As an Account Manager, you'll take ownership of customer relationships, ensuring every client receives exceptional service and support. You'll proactively identify opportunities to strengthen relationships, resolve challenges, and help drive long-term customer satisfaction and retention.

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• Build and maintain strong, long-lasting relationships with clients
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• Proactively identify and support at-risk or dissatisfied customers
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• Take ownership of escalated customer accounts and successfully manage service recovery
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• Investigate service issues, working closely with internal teams to deliver effective solutions
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• Monitor service performance to ensure improvements are implemented and maintained
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• Analyse customer feedback, identify trends and recommend improvements
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• Produce reports on customer retention, recurring issues and service performance
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• Promote best practice across the business to enhance the overall customer experience
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• Support continuous improvement initiatives that positively impact customer satisfaction
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We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service. You'll be a confident communicator who can build trust, navigate challenging conversations and find solutions that benefit both the customer and the business.

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• Previous experience within Account Management, Customer Relationship Management or Customer Success
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• Experience managing and resolving customer concerns with professionalism and empathy
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• Strong relationship-building and stakeholder management skills
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• Experience working within a service-led, contract or KPI-driven environment
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• Excellent communication and problem-solving abilities
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• A proactive, organised approach with strong attention to detail
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• The ability to analyse information, identify trends and recommend improvements
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• A collaborative mindset with the confidence to work independently when required
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• The opportunity to join a growing business in a newly created role
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• Real ownership and the chance to influence how customer relationships are managed
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• A supportive, collaborative and people focused culture
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• Exposure to senior stakeholders and multiple areas of the business
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• Excellent long term career development opportunities as the department continues to grow
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• The chance to make a genuine impact within a business that puts customer experience at the heart of everything it does
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INDS