Customer Service Administrator

Mpeople Recruitment have a fantastic opportunity available for an experienced Customer Service Administrator based in Walkden.

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• Role: Customer Service Administrator
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• Location: Walkden, fully office based
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• Salary: 26k – 30k (DOE)
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• Hours: 8:00am to 4:00pm, Monday to Friday, with availability to work half day Saturdays (8:00am – 1:00pm)
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Responsibilities will include:

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• Answering inbound customer enquiries by telephone and email.
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• Preparing and processing customer quotations.
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• Greeting customers visiting the showroom/site and providing excellent customer service.
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• Building and maintaining strong customer and supplier relationships.
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• Processing orders accurately using internal systems.
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• Working closely with colleagues to ensure customer expectations are met.
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• Developing a strong knowledge of the company’s products, systems, business and processes.
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• Working with management to identify opportunities to improve customer service and internal processes.
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We’re looking for someone who:

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• Is proactive, self-motivated and able to use their own initiative.
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• Is flexible and willing to support the team during busy periods, including Saturday working and additional hours when required.
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• Has excellent customer service, communication and interpersonal skills.
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• Is confident using computer systems and able to learn new software quickly.
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• Has a good level of maths with the ability to work accurately with measurements.
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• Enjoys working as part of a team and is willing to go the extra mile to support colleagues and the needs of the business.
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• Is keen to develop their skills and knowledge within the business.
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Benefits:

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• 23 days annual leave plus bank holidays.
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• Free on-site parking.
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• Full training and ongoing support.
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• Genuine opportunities for career progression as the business continues to grow.
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• Potential overtime available.
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Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.