Credit Control

The CompanyCredit Controller | County Durham | £27,165 + benefitsThis is an excellent opportunity to join a fast-paced business on the outskirts of Peterlee with a strong national presence, a collaborative culture and ongoing investment in both people and process improvement. The business operates in a busy, operationally focused environment and is looking for someone who can bring energy, resilience and strong relationship management skills to a varied credit control role.The RoleAs Credit Controller, you will take ownership of a large and varied ledger, supporting the timely recovery of customer payments. The role involves working closely with both external customers and internal teams in a high-volume environment. Key responsibilities\n

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• Manage outstanding debt and ensure customer payments are collected in line with agreed credit terms.
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• Review customer accounts, credit ratings and payment terms to support order release decisions.
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• Communicate with customers by phone, email and letter regarding overdue balances, held orders and invoice queries.
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• Build strong working relationships with customers to support effective account management and debt resolution.
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• Negotiate payment arrangements and resolve overdue balances in a professional and commercial manner.
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• Maintain accurate customer account records, notes and sales ledger information.
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• Work cross-functionally with finance and operational colleagues to resolve queries and improve processes.
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• Support continuous improvement within the credit control function
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About YouWe are keen to speak with candidates who already have experience in credit control or accounts receivable and who enjoy working in a fast-moving, team-oriented environment. You will ideally have:\n

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• Proven experience in credit control or accounts receivable.
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• Strong communication, negotiation and customer service skills.
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• Confidence managing high-volume outbound contact and difficult conversations professionally.
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• Strong attention to detail and accuracy.
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• Good systems skills, including Microsoft Excel.
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• The ability to manage multiple priorities and work effectively in a busy environment.
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• A collaborative style and the ability to build relationships internally and externally.
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Package & Benefits\n

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• Salary of £27,165.
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• Full-time position, 40 hours per week.
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• Hybrid working and flexibility (3 days office 2 days working from home)
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• Employee benefits platform and retail discounts.
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• Training and development support, including qualifications where appropriate.
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• Opportunity to join a growing business with long-term progression potential.
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