Customer Support Advisor

Location: Bournemouth

Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)

Salary: £24,785 per annum + Bonus

Contract Type: Temp to Perm

We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.

This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.

What you'll be doing as Customer Support Advisor:

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• Handling inbound calls and customer enquiries.
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• Responding to emails and support tickets from veterinary practices and clients.
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• Updating customer records and maintaining accurate data.
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• Supporting onboarding for new veterinary practices.
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• Assisting with Excel-based projects, pricing updates and general administration.
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• Liaising with suppliers to support home delivery services.
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• Identifying opportunities to promote additional services to customers.
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What we're looking for in the Customer Support Advisor:

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• Previous office-based customer service or administration experience.
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• Excellent communication skills, both written and verbal.
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• Good IT skills, including Microsoft Excel.
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• Strong attention to detail and organisational skills.
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• A proactive, positive approach with the ability to multitask.
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• Confidence speaking with customers over the phone.
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What's on offer

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• Bonus scheme.
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• Hybrid working after successful training and probation.
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• Company pension.
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• Free flu jabs.
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• Sick pay.
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• Free on-site parking.
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• Supportive team and opportunities to develop your skills.
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If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.

customer support| customer service | account manager | administration | customer success