Account Manager

Account Manager (French Speaker)

Location: Richmond, Surrey

Job Type: Full-time, Office-based

Hours: 9-5 with 4pm finish Fridays

Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits

My client, and award winning company specialising in a niche SaaS market in Patent solutions, is seeking a new Account Manager due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts.

Day-to-day of the role:

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• Generate sales among existing and new client accounts globally, including upselling and cross-selling.
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• Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone
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• Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation.
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• Ensure clients receive requested products and services in a timely fashion.
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• Communicate client needs and demands to the IT and Support teams.
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• Forecast and track client account metrics, identifying trends or concerns.
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• Manage projects within client relationships to meet company goals.
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• Identify opportunities to grow business with existing clients through a consultative approach
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• Coordinate with staff members working on the same account to ensure consistent service.
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• Service multiple clients concurrently, often meeting tight deadlines.
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• Maintain records of client contracts, documentation, and all communications within HubSpot.
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• Travel to client locations for business meetings, conferences, and trade events.
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Required Skills & Qualifications:

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• Degree level education or equivalent.
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• Fluent French
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• Must have experience in a SaaS role; Intellectual Property/Patent Solutions/Trademark solutions?
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• Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel.
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• Eligible to work in the UK
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• Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends.
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Benefits:

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• Competitive salary and performance-related incentives.
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• Opportunities for professional growth in a multi-cultural and dynamic environment.
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• Participation in industry conferences and events.
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• Office-based role with travel opportunities.
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How to apply:

To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management.

This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential