Business Partner - Corporate Collection and Support

Location: Greater Manchester (Hybrid Working)

Contract Length: 12 Months

Rate/Salary: Negotiable

Sector: Local Government

Venn Group is supporting a Local Authority in Greater Manchester with the recruitment of a Business Partner – Corporate Collection and Support on a 12-month contract.

This is an excellent opportunity for an experienced Revenues and Benefits professional to take a leading role in the operational management of key services including Council Tax, Business Rates, Housing Benefits, Council Tax Support, Welfare Support, Housing Rents, and Accounts Payable & Receivable.

Reporting to the Business Manager, you will provide direct operational management across Corporate Collection and Support services, ensuring teams deliver high-quality outcomes while meeting performance targets and supporting service transformation initiatives.

Key responsibilities include:

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• Managing and developing teams across Corporate Collection and Support services.
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• Driving service performance through KPI monitoring, quality assurance and performance management frameworks.
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• Supporting business improvement, transformation and efficiency projects.
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• Ensuring services remain compliant with relevant legislation, regulations and statutory requirements.
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• Working collaboratively with senior managers and stakeholders to improve operational delivery and customer outcomes.
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• Supporting workforce planning, resource management and service resilience.
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• Promoting a high-performance culture focused on accountability, customer service and continuous improvement.
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• Supporting the delivery of accessible services through digital, telephone and face-to-face channels.
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The successful candidate will have:

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• Experience managing teams within Revenues, Benefits, Collections, Customer Services or a similar local government environment.
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• Strong knowledge of Council Tax, Business Rates, Housing Benefits and Welfare Support legislation and processes.
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• Experience delivering service improvements and maintaining performance against key targets.
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• Excellent stakeholder management and communication skills.
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• The ability to analyse data, identify trends and implement effective solutions.
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• A collaborative leadership style with a strong focus on customer service and operational excellence.
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• 12-month contract
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• Negotiable rate/salary
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• Hybrid working arrangement
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• Opportunity to contribute to a high-profile transformation and performance agenda
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• Experience within a large and forward-thinking Local Authority
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For more information about this Business Partner – Corporate Collection and Support opportunity in Greater Manchester (Hybrid), please contact Thomas Nicholas on the Venn Group North Corporate Services Team.