Head of Operations

Head of Operations

Location: West SussexSalary: £40,000 - £50,000Job Type: Full-time, PermanentHours: Monday – Friday, 9:00am to 5:00pmAdditional: Driving licence required

The Role

A fantastic opportunity has arisen for an experienced Head of Operations to join an organisation known for delivering high-quality large-scale experiences. This is a hands-on leadership role responsible for overseeing daily operations, improving processes, and ensuring seamless delivery of major events. Reporting directly to the Managing Director, you will play a key part in shaping operational standards and driving continuous improvement.

Key Responsibilities

\n
• Lead, motivate, and support the Operations team
\n
• Oversee end-to-end delivery of large events,
\n
• Review, improve and implement operational processes to increase efficiency and consistency
\n
• Establish operational standards, KPIs and best practice frameworks
\n
• Manage budgets, suppliers, staffing schedules and resource planning
\n
• Maintain high standards of service, ensuring compliance, health & safety and quality assurance
\n
• Coordinate logistical planning and operational documentation
\n
• Support international event delivery, including essential annual travel to Europe
\n

About You

To be successful in this role, you will have:

\n
• Experience in a senior operations position
\n
• Strong people leadership skills with the ability to inspire and mentor a team
\n
• Proven experience improving or redesigning operational processes
\n
• A calm, solutions-focused approach with excellent decision-making abilities
\n
• Confidence working with CRM systems and strong Microsoft Office skills
\n
• A full UK driving licence and access to a vehicle
\n

Benefits

\n
• Competitive salary
\n
• Opportunity to lead high-profile operations within a growing organisation
\n
• International travel opportunities
\n
• Collaborative, supportive working environment
\n

If you are interested in this position, please apply as soon as possible to be considered for this position.