Customer Service Advisor

Reed Business Support are working with an established business based in Middlesbrough who are looking to appoint a full time, permanent Customer Service Advisor to join their operations team. This is an exciting period of growth and if you have a real drive for providing customer service then I want to hear from you!

Benefits:

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• 25 days A/L + BH
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• Pension
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• Free parking
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• Social events
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• Annual bonus scheme (company discretion)
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• Salary - £28,000
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• Hours: Monday to Friday - 08:30 – 17:15
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• OTE available
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Please note, this is an onsite based role – there is zero hybrid or WFH options given the nature of the business

Duties -

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• Handle inbound and outbound customer calls to support sales and service activities
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• Build and maintain strong, long-term client relationships
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• Advise customers on technical products and services
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• Prepare, issue, and proactively follow up on sales and service quotations
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• Provide administrative support to sales and service functions
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• Liaise internally to ensure smooth service delivery
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• Maintain accurate records on CRM and internal systems
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• Support marketing campaigns and lead follow-up activities
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Required Skills -

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• A passion for relationship-building and customer service
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• Confidence and enthusiasm when using the phone
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• Strong communication and organisational skills
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• A proactive, target-driven mindset
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• Comfortable meeting and exceeding KPIs
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• Ability to manage multiple tasks and priorities
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• Willingness to learn new products and services
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• Ability to work on-site in a busy office environment
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