Customer Service Administrator

Customer Service Administrator (Temporary to Permanent)

Location: Southend on Sea

Hours: Monday to Friday, 9:00am – 5:30pm (1-hour unpaid lunch)Contract Type: Temporary to permanent

About the Role

I am seeking a proactive and organised Customer Service Administrator to support a relocation business. In this role, you will be responsible for managing all administrative tasks involved in recovering deposits for both short- and long-term rented accommodation. This includes negotiating with agents and landlords, coordinating documentation, and ensuring all actions follow internal authorisation and sign-off procedures.

Efficiency, accuracy, and excellent communication skills are essential, as you’ll play a key part in ensuring deposits are recovered in a timely and professional manner.

Key Responsibilities

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• Manage all administrative processes related to deposit recovery
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• Liaise and negotiate professionally with letting agents and landlords
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• Coordinate documentation and maintain accurate records
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• Follow internal authorisation and sign-off procedures at all times
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• Work independently to meet deadlines and deliver high-quality outcomes
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About You

The ideal candidate will be:

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• Self-motivated, proactive, and able to work on their own initiative
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• A strong communicator with excellent organisational skills
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• Comfortable working with high-profile brands and professional stakeholders
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• Driven, dynamic, and committed to delivering high standards of performance
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Why Join?

This is an excellent opportunity to gain experience within a fast-paced, professional environment where attention to detail and personal initiative are valued.

Please reach out to Alex in the Southend office for more information about this job.