Housing Options Officer

Housing Options Officer

Solihull | £28 per hour (Umbrella) PAYE rate available | 37 hours per week | 12-week contract with potential extension

Are you an experienced Housing Options Officer looking for your next interim opportunity?

We're recruiting for a busy frontline Homeless Services Team, supporting individuals and families experiencing homelessness. This role offers the chance to make a real difference by preventing homelessness, providing housing advice, and helping vulnerable residents secure sustainable accommodation.

What You'll Be Doing

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• Managing a caseload of homelessness applications from initial contact through to resolution.
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• Conducting homelessness assessments and interviews.
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• Making statutory decisions in line with the Housing Act 1996 and Homelessness Reduction Act 2017.
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• Creating and reviewing Personalised Housing Plans (PHPs).
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• Providing housing advice, support, and homelessness prevention solutions.
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• Working with landlords, housing providers, support agencies, and internal teams to secure positive outcomes.
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• Supporting customers with complex needs, including mental health, domestic abuse, substance misuse, and family breakdown.
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What We're Looking For Experience making statutory homelessness decisions Strong knowledge of homelessness legislation and case management Ability to manage complex caseloads in a fast-paced environment Excellent communication and customer service skills Proactive, resilient, and solution-focused approach

Desirable:

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• Experience using Housing Jigsaw and/or Open Housing
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• CIH qualification or equivalent housing experience
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Working Arrangements

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• Contract: Until 9 October 2026 (initial 12 weeks)
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• Office attendance required approximately 2 days per week
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• Travel across the district may be required
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• Access to a vehicle is preferred
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