Account Manager Customer & Sales Management

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets?

At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth.

With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported.

Key Responsibilities

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• Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels
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• Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth
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• Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value
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• Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities
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• Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems
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• Prepare and follow up on quotations, working towards both individual and team sales targets
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• Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies
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Experience & Knowledge

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• Proven experience in a sales or account management role, ideally within a target-driven environment
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• Strong understanding of sales processes, pipeline management, and performance metrics
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• Confident in using CRM systems and Microsoft Office applications
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Skills & Attributes

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• Excellent communication skills, with confidence in phone-based selling
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• Results-driven, resilient, and motivated to achieve and exceed targets
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• Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity
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• Collaborative team player with a proactive and positive approach
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• Commercially aware, with the ability to identify and develop opportunities
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• Experience supporting tenders or bid processes is desirable
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What You’ll Get

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• Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus
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• 25 days’ holiday plus bank holidays
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• Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme
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• Hybrid working options available following successful completion of a 12-week onboarding period
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• Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression
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Leicester| Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office.