Operations Manager

Operations Manager - Student Experience

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• Annual Salary: Dependent on experience
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• Location: West Sussex
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• Job Type: Full-time, permanent - 40 hours a week
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An exciting opportunity has arisen for a Operations manager to join an inspiring team in a fantastic business setting. This role combines managing multi-disciplinary support functions with a strong track record in customer service, collaborative leadership, innovative vision and effective operational management in a demanding 24/7 environment. This role will focus on all student facing aspects creating an all inspiring environment and experience. An authentic commitment to the business mission, rooted in a belief in social mobility and the power of education to transform lives, is essential.

Day-to-day duties of the role:

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• Report to the Director of Operations and lead the domestic operations and student experience, ensuring excellence in all related matters.
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• Oversee facilities management (support services) to provide a safe, secure, and stimulating environment for students, staff, and visitors.
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• Manage day-to-day operations and future development of domestic and student experience services, ensuring smooth and optimised long-term operations.
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• Collaborate with senior leaders and the COO’s team to deliver coordinated facilities support.
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• Lead and inspire a team of around 50 staff across various departments including Cleaning, Laundry, Wardrobe, Portering, and Transport.
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• Engage with all school stakeholders.
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• Manage operational budgets in consultation with senior management and ensure compliance with policies and regulations.
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Required Skills & Qualifications:

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• Degree/HND level education or equivalent.
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• Proven experience in leading and delivering change and service improvement initiatives.
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• Strong experience in facilities management and a senior customer-facing role.
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• Excellent literacy, numeracy, and IT skills (Office 365).
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• Strong project and programme management capabilities.
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• Excellent verbal and written communication skills.
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• Ability to work within tight financial constraints and manage budgets effectively.
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• A clean driving licence; D1 and MIDAS qualification desirable.
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Benefits:

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• 28 days paid annual leave plus bank holidays.
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• Reduced-cost sports membership, free lunches and other refreshments when facilities are open.
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• Employee Assistance Programme (including online GP appointments, health checks, nutrition advice, mental health support, and second medical opinions
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Please apply online now if you feel this is the next career move for you.