Business Support Administrator

Business Support Administrator

Location: Near TopshamSalary: From £26,250 (DOE)Hours: 36.25 hours per week, across 5 days, including occasional weekend workingContract: Full-Time

About the Opportunity

Our client is a successful and growing e-commerce and retail business with a strong reputation for excellent customer service and quality products. Due to continued growth, they are looking to recruit a proactive and customer-focused Business Support Administrator to join their team.

This is an excellent opportunity for an organised individual who enjoys helping customers, solving problems, and working within a supportive team environment. Full training will be provided, making this a fantastic role for someone looking to develop their career within a thriving business.

The Role

As a Business Support Administrator, you will play a key role in ensuring customers receive a seamless experience from order placement through to delivery and after-sales support.

Key Responsibilities

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• Respond to customer enquiries via phone, email, and online channels.
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• Provide order updates and resolve fulfilment issues promptly.
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• Process online orders and purchase invoices using internal systems.
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• Monitor stock levels, supplier lead times, and product information.
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• Manage customer returns, exchanges, and cancellations efficiently.
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• Support the wider business with administrative tasks as required.
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• Maintain high levels of customer satisfaction and service standards.
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Skills & Experience

Essential

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• Previous administrative experience.
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• Strong customer service background.
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• Excellent written and verbal communication skills.
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• Good numerical ability and attention to detail.
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• Ability to manage multiple priorities and work effectively under pressure.
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• Confidence using IT systems and learning new software.
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Desirable

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• Experience within an e-commerce environment.
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• Knowledge of online order processing systems or Shopify.
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About You

The successful candidate will be:

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• Positive, adaptable, and proactive.
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• A confident and professional communicator.
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• Organised with strong attention to detail.
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• Calm and solution-focused when dealing with challenges.
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• A team player who enjoys supporting colleagues and customers.
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• Flexible regarding occasional weekend working.
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Benefits

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• Competitive salary from £26,250.
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• Comprehensive training and ongoing development.
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• 28 days holiday including bank holidays (pro rata).
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• Free on-site parking.
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• Employee discounts and additional benefits.
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• Flexible weekend working arrangements where possible.
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• Friendly, supportive, and collaborative working environment.
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• Regular company social events
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If you want to learn more about this role Contact George at Reed Devon and Cornwall